Support Plan
Listed below are the details of the support plan offered by Incanica.
Electronic Support. | |
| Internet-base submission: | 24x7 |
| Versions supported: | Current and n-1 major release (v4.* and v5.*) |
| Hours of operation: | 8am - 6pm, Monday - Friday Australia Eastern Standard Time After hours: best effort (usually available) |
Response times: | |
| Severity 1 - Critical: | 2 hours |
| Severity 2 - Important: | 4 hours |
| Severity 3 - Minor/Informational: | 8 hours |
-
Product
Community
Customers
© 2011 Incanica Pty Ltd. All rights reserved. Use of this website constitutes acceptance of our Terms Of Use and Privacy Policy