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Support Requests

Incanica offers two methods by which you can raise a support request.

You may simply send an email to the following address containing your contact details, customer support number and description of your problem:

Or you fill in these details in our inline support form. The form is accessible here:

Once you have raised a call you will be provided with a ticket number that you will use for all future correspondance regarding this problem.

 

Ongoing Issues

If you have an existing problem and have already obtained a ticket number then there are two methods by which you can track your issue. Firstly, you may go to the following address to view your tickets in our request tracking system:

Or you may wish to add some details to your issue by emailing us with your ticket number in the subject. You must include the following text anywhere in the Subject:

    [incanica.dyndns.org #xx]

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