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Listed below are the details of the support plan offered by Incanica.
| Electronic support: |
| Internet-base submission: | 24x7 |
| Versions supported: | Current and n-1 major release
(v4.* and v5.*) |
| Hours of operation: | 8am - 6pm, Monday - Friday
After hours: best effort (usually available) |
| Response times: |
| Severity 1 - Critical: | 2 hours |
| Severity 2 - Important: | 4 hours |
| Severity 3 - Minor/Informational: | 8 hours |
More 
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